This website is run by Eminent Care. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- the text will not reflow in a single column when you change the size of the browser window
- you cannot modify the line height or spacing of text
- most older PDF documents are not fully accessible to screen reader software
- live video streams do not have captions
- some of our online forms are difficult to navigate using just a keyboard
- you cannot skip to the main content when using a screen reader
- there’s a limit to how far you can magnify the map on our ‘contact us’ page
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email: enquiries@eminentcare.co.uk
- call: 020 3583 0130
- Web: www.eminentcare.co.uk
We’ll consider your request and get back to you in 2-3 working days.
If you cannot view the map on our ‘contact us’ page, call or email us www.eminentcare.co.uk/contact-us for directions.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: enquiries@eminentcare.co.uk
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Find out how to contact us www.eminentcare.co.uk/contact-us.
Technical information about this website’s accessibility
Eminent Care is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.
Navigation and accessing information
There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).
It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.
It’s not possible for users to change text size without some of the content overlapping.
Interactive tools and transactions
Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.
Our forms are built and hosted through third party software and ‘skinned’ to look like our website.
We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in [rough timing].
Accessibility statement for EMINENT DOMICILIARY CARE AGENCY
Eminent Domiciliary Care Agency runs a website; www.eminentcare.co.uk
Our organisation is committed to making our website accessible to everyone, including those with disabilities and those who use assistive technologies to browse the web. We achieve this by applying the relevant accessibility standards.
CONFORMANCE STATUS / CURRENT STATE OF ACCESSIBILITY
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.
www.eminentcare.co.uk is partially conformant with WCAG 2.1level AA.
Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
WHAT WE DOING TO IMPROVE ACCESSIBILITY
We aim to make www.eminentcare.co.uk as accessible as possible. This is invariable ‘work in progress’ with some parts of the site more accessible than others.
New and updated features and designs will adhere to the WCAG 2.1 standards. We will design and test with real users to gather diverse perspectives.
We aim to achieve the accessibility standards by the 26th of May 2022.
This statement was prepared on 14 May 2022. It will be reviewed on the 1st of June 2022